Acting SR Customer Service Manager
Company Name:
ClearedPath
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 28,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Disabled
At this level, the position is typically responsible for managing multiple projects and tasks and supervising more than 25 employees both exempt and non-exempt and including two or more subordinate supervisors and managers. Technical difficulty/complexity of assigned tasks/projects may also affect level selection.
JOB
Responsibilities:
Provides technical, administrative, and operational management of assigned projects, including contract and subcontractor management.
Supervises assigned staff, including subordinate managers.
Develops technical project plans, proposals, reports, and task order and administrative reporting.
Reviews future project requirements and develops strategies for future work
May also perform high level technical services on assigned tasks
Conducts planning and provides recommendations to client on task workload.
Attends customer meetings and serves as primary client liaison.
Interacts with vendors, other agencies, and other client staff on behalf of the client.
Coordinates development of deliverables and products.
Ensures quality assurance of project deliverables.
Maintains current knowledge of relevant technology as assigned.
Participates in special projects as required.
Bachelor's Degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work/military experience.
Professional certification (PMP) preferred.
10-12 years of related experience, including supervisory experience.
Secret clearance required with the ability to obtain a Top Secret clearance.
WORKING CONDITIONS:
The work is typically performed in an office environment, which requires proper safety and security precautions. To ensure our contact center production area is at minimal risk for unauthorized disclosure (that is, the release or divulgence of information by an entity to persons or organizations outside of that entity) of Personally Identifiable Information (PII) or Protected Health Information (PHI), the work environment operates under a Secure Floor Policy. The Secure Floor Policy limits or restricts personal belongings, electronic devices, or paper that can be brought into production areas.
Work may require some physical effort in the handling of light materials, boxes, or equipment.
The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.
General Dynamics Information Technology is an Equal Opportunity/Affirmative Action Employer (M/F/D/V).Estimated Salary: $20 to $28 per hour based on qualifications.
ClearedPath
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 28,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Disabled
At this level, the position is typically responsible for managing multiple projects and tasks and supervising more than 25 employees both exempt and non-exempt and including two or more subordinate supervisors and managers. Technical difficulty/complexity of assigned tasks/projects may also affect level selection.
JOB
Responsibilities:
Provides technical, administrative, and operational management of assigned projects, including contract and subcontractor management.
Supervises assigned staff, including subordinate managers.
Develops technical project plans, proposals, reports, and task order and administrative reporting.
Reviews future project requirements and develops strategies for future work
May also perform high level technical services on assigned tasks
Conducts planning and provides recommendations to client on task workload.
Attends customer meetings and serves as primary client liaison.
Interacts with vendors, other agencies, and other client staff on behalf of the client.
Coordinates development of deliverables and products.
Ensures quality assurance of project deliverables.
Maintains current knowledge of relevant technology as assigned.
Participates in special projects as required.
Bachelor's Degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work/military experience.
Professional certification (PMP) preferred.
10-12 years of related experience, including supervisory experience.
Secret clearance required with the ability to obtain a Top Secret clearance.
WORKING CONDITIONS:
The work is typically performed in an office environment, which requires proper safety and security precautions. To ensure our contact center production area is at minimal risk for unauthorized disclosure (that is, the release or divulgence of information by an entity to persons or organizations outside of that entity) of Personally Identifiable Information (PII) or Protected Health Information (PHI), the work environment operates under a Secure Floor Policy. The Secure Floor Policy limits or restricts personal belongings, electronic devices, or paper that can be brought into production areas.
Work may require some physical effort in the handling of light materials, boxes, or equipment.
The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.
General Dynamics Information Technology is an Equal Opportunity/Affirmative Action Employer (M/F/D/V).Estimated Salary: $20 to $28 per hour based on qualifications.
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